Privacy Policy

This Privacy Policy explains how Ekantik Tanzania (“Ekantik”, “we”, “our”, or “us”) collects, uses, and shares your personal information when you visit or make a purchase from ekantik.co.tz (the “Site”). By accessing or using the Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Device Information
When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we collect information about the web pages or products you view, how you interact with the Site, and what websites or search terms referred you here.

We collect Device Information using technologies such as:

Cookies – small data files placed on your device that may include a unique identifier.
Log Files – track actions on the Site, including IP address, browser type, ISP, referring/exit pages, and timestamps.
Web Beacons/Tags/Pixels – electronic files used to record browsing and engagement information.

b. Order Information
When you make or attempt to make a purchase through the Site, we collect:

Name, billing address, shipping address
Payment details (including credit card numbers)
Email address and phone number

c. Personal Information
In this Policy, “Personal Information” refers to both Device Information and Order Information.

2. How We Use Your Information
We use the information we collect to:

Process and fulfill your orders (including payment, shipping, and confirmation).
Communicate with you regarding your orders and inquiries.
Screen transactions for potential fraud or security risks.
Provide you with marketing communications, promotions, or product updates, in line with preferences you have shared.
Improve and optimize our Site performance and customer experience.

3. Sharing Your Information
We share your Personal Information with trusted third parties to help us operate the Site and fulfill your orders, such as:

Payment processors (to securely process transactions)
Shipping and logistics providers (to deliver your orders)
Analytics and marketing partners (to help us understand how customers use our Site and improve our communications)

We do not sell or rent your Personal Information.

4. Data Retention
We retain your Personal Information only as long as necessary to fulfill the purposes described in this Policy, to comply with legal and accounting obligations, and to resolve disputes.

5. Security
We take reasonable technical and organizational measures to protect your Personal Information from unauthorized access, misuse, loss, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights
Depending on your location, you may have the right to:

Access the Personal Information we hold about you.
Request correction or deletion of your Personal Information.
Object to or restrict processing of your Personal Information.
Opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

To exercise these rights, please contact us at hello@ekantik.co.tz.

7. International Transfers
By using our Site, you acknowledge and agree that your Personal Information may be transferred to and processed in countries outside your own, including Tanzania, where privacy laws may differ.

8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Updates will be posted on this page, and continued use of the Site after such updates constitutes acceptance of the revised Policy.

9. Contact Us
For more information about our privacy practices, to make a complaint, or to exercise your rights, please contact us at:

hello@ekantik.co.tz
Ekantik Tanzania, Dar es Salaam, Tanzania