Returns & Exchanges Policy

Custom-Made & Personalized Items

All custom-made, tailored, or personalized items are strictly non-returnable and non-exchangeable.
Customers are responsible for checking our size chart and ensuring their own measurements are accurate before placing an order.

Sizing & Measurements

If the size ordered matches the measurements listed on our size chart, no return or exchange will be accepted.
Ekantik is not responsible for incorrect self-measurements provided by the customer.

Eligible Returns/Exchanges

We will only accept a return or exchange in the following cases:

The item is defective or damaged upon delivery (not customer damage).
The wrong item or wrong size (different from what was ordered) has been sent.

Please note: Ekantik reserves the right to inspect returned items. If we determine that an item was damaged by the customer after delivery, the return/exchange will be refused.

Return Method & Timeframe

Any approved return must be requested within 2 working days of receiving your order.
Items must be returned in their original condition: unworn, unused, unwashed, with all tags and packaging intact.
Customers are responsible for all return shipping costs and duties.
Once received and approved, the customer will be issued a store credit for the value of the item (excluding shipping and duties).

Sale & Promotional Items

Items purchased on sale, promotion, or clearance are final sale and cannot be returned or exchanged under any circumstances.