Our returns policy lasts 7 days. If your return request is granted you will be remunerated with a store credit for the value of the item/s that you have returned. Items on ‘sale’ are not eligible for a return or exchange.

EXCHANGES (IF APPLICABLE)
Please note we only exchange items that are defective or damaged.

SHIPPING
For instructions on where and how to send your parcel, please email: hello@ekantik.co.tz

Shipping cost is non-refundable therefore you will be responsible for covering your own shipping cost.

Timing may vary depending on your location of when you will receive your exchanged product.

We suggest shipping the item using a trackable shipping service or insurance as we can guarantee we will receive the return item.